How can we help you

Any technical issues or doubts about shipping, changes and returns? On these pages you'll be able to find answers to most common questions.


Do you accept phone orders?

Yes, we do accept phone orders. Please call +1 646 564 5764.

Can I modify my order?

If you need to modify you order please contact us.

My order status is still 'We are working on your order', when will it be shipped?

If the status of your order is showing as 'We are working on your order', it means that we're busy getting your order together ready to be sent out. As we're receiving lots of orders at the moment, this status may show on your order for longer than normal. Don't worry though, we're working extra hard so that your order reaches you on time. You'll receive another email when we send your order to you, which will include a tracking link. If your order hasn't arrived by the expected delivery date, just click here for help.

How can I check on my order?

At Order History section.

What if the item I am looking for is not shown on the website?

If an item is no longer available on the website, then we no longer have any stock. Most items are not reordered.

Do you have a Q2 catalog?

Q2 does not have a catalog. You may purchase or by ordering online at

Is my credit card number and information secure?

Is totally secure as we don't save any data, all information is processed to secured bank services.

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